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Return Policy

ADJUSTABLE BEDS: When your new adjustable bed arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new bed, the manufacturer will repair it at no cost to you, or replace it with a new bed at the manufacturers option. If the correct adjustable bed is delivered, and there are no defects in materials or workmanship, but you don't like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number and let us know you want to return the bed, and we will send you a Return Authorization Release Form by either fax or mail. Upon the return of your signed form we will issue a return authorization number.

You are responsible for re-packaging and shipping the adjustable bed. If you do not have the original box we can supply one at the cost of the box plus shipping. Once the returned bed is received, inspected, and determined to be in like new condition, we will refund the purchase price of the adjustable bed, less; A 15% restocking fee, $225.00-$400.00 for the outbound freight charges, and $225.00 for in-home setup. Any mattress that has been removed from it's plastic cover cannot be returned as it cannot be resold. If the mattress removed from the plastic wrapping you will be charged for the replacement.

CANCELLATIONS: If your adjustable bed has left the warehouse and you cancel, there will be a freight charge of $250.00. If your bed has not yet left the warehouse, the cancellation fee is $100.00.

ADJUSTABLE BED LINENS: Nearly all linens we sell are custom manufactured for the best fit on an adjustable bed, therefore we cannot accept any returns on linens. If you receive a product that was damaged during manufacturing or shipping, then it will be replaced free of charge.

     
    Phone: (800) 470-8950 | Fax: (866) 713-3155 | 850-C Bypass Road  Winchester, KY40391
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